Philip Phantom collect personal data when our visitors or customers taking below action:
(i) Purchase our products
(ii) Browsing our website
(iii) Sign up for news, invites and offers
(iv) Request customers service & support
These actions will provided us access to your name, e-mail address, telephone, delivery address, payment details, IP address, behavior on the website and other relevant information.
USAGES OF PERSONAL DATA
We will process your personal data during the term of our contract (one year warranty period), we will thereafter erase your personal data. This period also applies to any unsuccessful purchase due to lack of funds on your account. And Philip Phantom will only use your personal data for the purposes as set out below:
When you make products purchase on our website, we will process your personal data to fulfil our contractual obligations towards you. Our purchase form identifies what information you must provide to us, in order for us to complete your purchase and store your personal data for future references.
We will process your personal data to improve your site navigation, purchasing experience, and marketing purposes when you browsing our website. This processing of data information is necessary for our legitimate interests to improve our website. Please see more under “Cookies”.
When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by our customers. Our direct marketing is based on profiling, which means that we will customize the information that you receive from us based on certain factors.
We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and/or your previous behavior when receiving direct marketing from us. This processing of data information is necessary for our legitimate interests to maintain good customer relations. We will no longer process your personal data for this purpose if you unsubscribe from our marketing, we will also erase your personal data, unless there is another purpose for keeping your data (such as a valid purchase contract).
CUSTOMERS SERVICE & SUPPORT
When you request service or support through our website or other support channels, we will process your personal data to be able to assist you with the relevant issues and problems. This processing of data information is necessary for us to control our performance quality and provide suitable assistance to our customers. We will erase your data within six months after the relevant matter has been finally resolved.
ANALYSIS OF DATA
We will analyze your personal data in order to compile aggregated tracking data including to analyze visitors’ use of our sites by tracking information such as page views, traffic flows, search terms and clicks. This processing of data information is necessary for our legitimate interest to achieve customers satisfaction and create statistics over time. And all tracking data and information are protected and confidential.
We will process your personal data and information for the purposes of carrying out risk analysis, fraud prevention and risk management. The processing is necessary for our legitimate interests to prevent fraud and to handle risks. We will erase any personal data used for this purpose on a six-month basis, unless there is another legitimate interest for keeping your data. Upon a purchase that has been cancelled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.
THIRD PARTY ACCESS OF PERSONAL DATA
Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with relevant parties to improve the quality of our website performance and customers service. We may need to give permission for our partners to access your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing. Any transfer of data outside the Malaysia is made in line with data protection laws.
We employ appropriate technical and organizational security measures to help protect your personal data against loss and to guard against access by unauthorized persons. Appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery and access limitations. We regularly review our security policies and procedures to ensure our systems are secure and protected.
If you have initiated a purchase at our website and if you have provided your email address in connection therewith but have not completed the final step of your purchase, we will send you an e-mail with a link to your shopping cart for the purposes of reminding you of your uncompleted purchase. This processing of data information is necessary for our and your legitimate interest to remind you of your uncompleted purchase. We will erase your data within one month after checkout reminder, unless there is another purpose for keeping your data (such as a valid purchase contract).
Last Updated: 01 October 2020